Shipping policy

Shipping Policy

This Shipping Policy explains how Terrava Planters processes, ships, and delivers orders placed through our website.

By placing an order with Terrava Planters, you agree to the terms outlined in this Shipping Policy.

Order Processing

After you place an order, you will receive an order confirmation by email.

Orders are usually processed within 1–3 business days. During busy periods, holidays, product launches, or promotional periods, processing may take a little longer.

Orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery times depend on your location and the shipping method available at checkout.

Most orders are delivered within 5–12 business days after processing.

Please note that delivery times are estimates and may vary due to shipping carriers, customs, weather conditions, busy periods, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

If free shipping is available, this will be shown clearly on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for the tracking link to update after receiving your shipping confirmation.

Incorrect Shipping Information

Please make sure your shipping address is complete and correct before placing your order.

Terrava Planters is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee changes after an order has been processed.

Delayed Orders

While we do our best to deliver every order on time, delays can sometimes happen.

If your order is taking longer than expected, please contact us with your order number so we can help check the status of your shipment.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check around your delivery location, with neighbours, or with your local delivery carrier.

If you still cannot locate your package, please contact us and we will do our best to help.

Damaged Packages

Please inspect your order when it arrives.

If your item arrives damaged, defective, or in poor condition, please contact us as soon as possible with your order number and clear photos of the product and packaging.

After reviewing the issue, we may offer a replacement, refund, or another suitable solution.

International Shipping

We may offer international shipping depending on your location.

International orders may be subject to customs duties, import taxes, or additional fees charged by your country. These costs are the responsibility of the customer unless stated otherwise at checkout.

Terrava Planters is not responsible for delays caused by customs.

Failed Delivery or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or because it was not collected in time, we may contact you to arrange reshipment.

Additional shipping costs may apply.

Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: terravaplanters@gmail.com
Website: https://terravaplanters.com

Last updated: 6-17-2026