Terms of service

Terms of Service

These Terms of Service apply to the use of the Terrava Planters website and the purchase of products from our store.

By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or legal guardian.

You may not use our products or website for any illegal or unauthorised purpose.

Our Products

Terrava Planters sells self-watering planters and related plant care products.

We do our best to display our products, colours, sizes, and details as accurately as possible. However, small differences may occur due to screen settings, lighting, or product updates.

We reserve the right to update, change, or discontinue products at any time.

Prices and Payments

All prices shown on our website are listed in the currency displayed at checkout.

We reserve the right to change our prices at any time without prior notice.

Payment must be completed before your order is processed. We accept the payment methods shown at checkout.

Order Acceptance

After placing an order, you will receive an order confirmation by email. This does not mean that your order has been fully accepted.

We reserve the right to refuse, cancel, or limit any order if we believe there is an issue with payment, stock availability, incorrect pricing, fraud risk, or incorrect customer information.

Shipping and Delivery

We aim to process and ship orders as quickly as possible.

Delivery times shown on our website are estimates and may vary due to shipping carriers, customs, busy periods, or circumstances outside our control.

Please make sure your shipping details are correct before placing your order. Terrava Planters is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

For EU customers, consumer rights may include a legal right of withdrawal for online purchases. EU consumer information must be clear and understandable, including payment and delivery terms. (European Union)

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or if you received the wrong product, please contact us as soon as possible with your order number and clear photos of the issue.

We will review the issue and offer a suitable solution, such as a replacement, refund, or store credit.

Product Use

Our self-watering planters are designed to support easier plant care, but plant health can still depend on many factors, including plant type, light, temperature, soil, watering habits, and general care.

Terrava Planters is not responsible for damage to plants, furniture, floors, or other belongings caused by misuse, overwatering, incorrect setup, or improper care.

Accuracy of Information

We try to make sure all information on our website is accurate and up to date.

However, we cannot guarantee that all product descriptions, prices, availability, images, or other content are always complete, current, or error-free.

We reserve the right to correct errors, update information, or cancel orders if any information on our website is inaccurate.

Third-Party Services

Our store may use third-party services such as Shopify, payment providers, shipping partners, analytics tools, and marketing platforms.

These third parties may have their own terms and privacy policies. We are not responsible for the content, policies, or practices of third-party services.

Personal Information

Your submission of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Intellectual Property

All content on this website, including text, images, logos, graphics, product names, and website design, belongs to Terrava Planters or is used with permission.

You may not copy, reproduce, distribute, or use our content without written permission from us.

Limitation of Liability

To the fullest extent permitted by law, Terrava Planters is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or products.

Nothing in these Terms of Service limits your legal consumer rights.

Changes to These Terms

We may update or change these Terms of Service from time to time.

Any changes will be posted on this page with an updated effective date. By continuing to use our website after changes are posted, you agree to the updated Terms of Service.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: terravaplanters@gmail.com
Website: https://terravaplanters.com

Last updated: 6-17-2026